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Bringing together the best technology and innovation for insurance and risk management together from around the world. Podcast hosted by Matthew Grant.
Episodes
3 hours ago
3 hours ago
Underwriting is undergoing a fundamental shift. As technology matures and data becomes more accessible, insurers and brokers are rethinking how they deploy capital, manage risk and respond to client needs in real time.
In this special episode of the InsTech podcast, recorded live at our event “The growth of Enhanced Underwriting — the opportunity and the role of technology in realising it”, Robin Merttens is joined by Clyde Bernstein from Aon, Hayley Spink from Chaucer and Ed Howkins from Artificial.
Together, they discuss how the market is embracing enhanced underwriting, why insurers are investing in digitisation at scale and how technology providers are helping unlock new levels of efficiency and accuracy across the value chain.
Key Talking Points
- Learn how Aon is rethinking broking strategy from the ground up through enterprise-wide transformation.
- Understand why legacy systems are holding back innovation and what it takes to modernise at scale.
- Explore how cross-functional teams and external partners like Artificial Labs are accelerating progress.
- Hear why both brokers and carriers moving in sync is key to realising enhanced underwriting at speed.
- Discover how Chaucer is building cloud-native infrastructure and data strategy to support smarter decisions.
- Find out how technology is shaping the future of underwriting roles and changing team structures.
- Understand the risks of fragmentation as broker portals multiply across the market.
- See why consistent data standards are essential to making digitisation stick.
- Learn how enhanced underwriting supports speed and accuracy—especially in softening market conditions.
- Get insight into why now is the moment for insurers to translate strategy into execution and long-term value.
If you like what you’re hearing, please leave us a review on whichever platform you use or contact Robin Merttens on LinkedIn.
Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning.
Continuing Professional Development
This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme.
By the end of this podcast, you should be able to meet the following Learning Objectives:
- Specify the role of consistent data standards in enabling seamless broker-carrier collaboration.
- Explain how digitisation helps insurers maintain underwriting discipline in soft market conditions.
- Define enhanced underwriting in the context of today’s capital deployment strategies.
If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 358 page of the InsTech website or email cpd@instech.co to let us know you have listened to this podcast.
To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.
Sunday May 25, 2025
Sunday May 25, 2025
With generative AI, engineering excellence and legacy system resilience all under one remit, what does it take to lead digital transformation at one of the world’s largest reinsurers?
In this episode, Robin Merttens is joined by Pravina Ladva, Group Chief Digital and Technology Officer at Swiss Re, to explore what it means to drive impact through innovation at scale.
Pravina shares how Swiss Re is helping clients get more from their data, reduce underwriting time and prepare for a future shaped by new technologies. It’s a conversation about strategy, change and what it really takes to turn curiosity into impact – without losing sight of operational fundamentals.
Key Talking Points:
- Embracing GenAI responsibly – how Swiss Re encourages experimentation while prioritising outcomes
- From concept to scale – why small wins in underwriting can deliver real value for clients
- Beyond the hype – using traditional business cases to prioritise AI use cases
- Redefining talent – how today’s underwriters and technologists are becoming one and the same
- From ingestion to insight – why data infrastructure still matters in an AI-native world
- Making the business case – why AI productivity gains must go beyond speed
- Building co-pilot confidence – what it takes to upskill thousands of employees globally
- Thinking top-down – how Swiss Re balances experimentation with bold, disruptive thinking
- From engineering to impact – how core IP and differentiated services shape tech investment
- What insurers need to consider – why translating technology into strategic value is the real differentiator
If you like what you’re hearing, please leave us a review on whichever platform you use or contact Robin Merttens on LinkedIn. You can also contact Pravina Ladva on LinkedIn to start a conversation!
Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning.
Continuing Professional Development
This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme.
By the end of this podcast, you should be able to meet the following Learning Objectives:
- Measure the early productivity gains seen from AI-assisted engineering and claims assessment processes.
- Specify the criteria used by Swiss Re to prioritise AI and digital transformation use cases.
- Explain the role of talent development and cross-functional collaboration in enabling successful technology adoption.
If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 356 page of the InsTech website or email cpd@instech.co to let us know you have listened to this podcast.
To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.
Sunday May 18, 2025
Sunday May 18, 2025
What happens when one of the world’s largest brokers and a digital-first underwriting platform team up to rethink risk trading?
In this episode, Robin Merttens is joined by Sasa Brcerevic, Head of Portfolio and Delegated Strategy at Aon, and Ed Howkins, Chief Growth Officer at Artificial Labs. Together, they explore the evolving dynamics of wholesale broking, why now is the moment to digitise trading relationships and how insurers can stay competitive in a rapidly transforming landscape.
The conversation offers a timely lens on the market-wide shift toward digital trading – not as a future ambition, but as an active and necessary response to competitive pressure. From the rise of underwriting-as-a-service to brokers leading platform innovation, this episode unpacks what insurers and brokers should be doing now to stay relevant.
Key Talking Points
- Digitising the broker–underwriter interface: why transaction execution, not just placement admin, is the next frontier
- Strategic momentum: how digitisation moved from side project to boardroom priority across carriers and brokers
- Competitive catalysts: why fast movers are already capturing flow and shaping future adoption curves
- Platforms not portals: how Artificial is helping brokers remove friction while giving carriers underwriting optionality
- A new breed of carrier: exploring the shift from balance sheet-first models to digital risk transformation
- The data dividend: why data-rich submissions are changing how insurers allocate capital and differentiate themselves
- Incremental innovation: what makes today’s efforts different from past false starts and what good adoption looks like
- Reimagining broking: how Aon is investing in technology to build its future operating model
- Sustainable advantage: why the biggest long-term gains lie in improving service, not just margin
- Time to jump in: why delaying digitisation could leave carriers and brokers on the outside looking in
If you like what you’re hearing, please leave us a review on whichever platform you use or contact Robin Merttens on LinkedIn. You can also contact Ed Howkins and Sasa Brcerevic on LinkedIn to start a conversation!
Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning.
Continuing Professional Development
This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme.
By the end of this podcast, you should be able to meet the following Learning Objectives:
- Describe how digitising wholesale broking can improve transactional efficiency and reduce operational friction.
- List the key challenges and opportunities in modernising risk trading processes between brokers and carriers.
- Explain how intentional digital adoption differs from previous waves of insurance market innovation.
If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 355 page of the InsTech website or email cpd@instech.co to let us know you have listened to this podcast.
To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.
Sunday May 11, 2025
Sunday May 11, 2025
How can insurers make accurate loss estimates before adjusters are on the ground, and why does it matter?
In this episode, Matthew Grant speaks with Will Bonner, Chief Operating Officer at McKenzie Intelligence Services (MIS), about how the company uses satellite data, open-source intelligence and human expertise to deliver early insights on catastrophic events. From wildfires in California to civil unrest in the Pacific, the conversation explores how insurers are responding faster, setting more accurate reserves and navigating uncertainty in real time.
The episode also highlights the practical challenges of relying on public data sources, the growing role of brokers in geospatial intelligence and how MIS transitioned from a centrally funded Lloyd’s service to a solution used by 80% of syndicates. With real-world examples and lessons from other domains like defence and disaster response, this is a grounded look at what it takes to turn raw data into operational decisions.
Key Talking Points:
- Intelligence before access – how MIS delivers building-level damage assessments before roads reopen or planes can fly
- From imagery to insight – why expert human analysis still outperforms automation in post-disaster response
Scaling trust – what it takes to become a Lloyd’s elective service for catastrophe intelligence - From fires to frontlines – how MIS tracks 50,000+ buildings in wildfire zones to anticipate claims before they’re filed
- Beyond Lloyd’s – what global carriers and brokers are asking for as MIS expands into the US and beyond
- Stress-testing your stack – why reliance on single public datasets could leave insurers exposed in 2025
- Real-time relevance – how MIS is turning horizon scanning into an actionable, insurer-led signal layer
- Experiment, iterate, evolve – what MIS has learned from testing edge ideas like mobile phone data and evacuation mapping
If you like what you’re hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn. You can also contact Will Bonner on LinkedIn to start a conversation!
Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning.
Continuing Professional Development
This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme.
By the end of this podcast, you should be able to meet the following Learning Objectives:
- List the types of natural and man-made events MIS monitors, from wildfires to geopolitical conflicts.
- Specify how reliance on single-source public datasets could create systemic risks for insurers.
- Identify the workflows and use cases where insurers benefit most from horizon scanning and rapid event monitoring.
If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 354 page of the InsTech website or email cpd@instech.co to let us know you have listened to this podcast.
To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.
Sunday May 04, 2025
Sunday May 04, 2025
What if underwriters could instantly triage submissions and reduce time spent on repetitive admin, without changing how they work?
Matthew Grant speaks with Matt McGrillis, Co-founder and Chief Product Officer at Send, to explore how the company’s underwriting workbench is embedding AI into core workflows to help underwriters write more business, more profitably.
Now on its third feature with InsTech, Send has evolved from an early-stage start-up to one of the UK’s leading underwriting platforms. Matt shares how Send’s latest innovations including agent workflows and AI-powered triage, are making decision-making faster all while running quietly behind the scenes.
Key Talking Points
- How Send is digitising complex underwriting workflows to reduce friction and increase speed.
- How agent workflows are breaking down underwriting into manageable AI-driven tasks.
- Send’s triage tools helping underwriters prioritise high-value business in real-time.
- Why GenAI is less about disruption and more about quiet, seamless transformation.
- How Send balances “build v buy” to offer agility without sacrificing functionality.
- Why clients working with Send are seeing faster quote turnaround and improved broker response.
- The importance of automating the “boring bits” so underwriters can focus on value.
- Matt’s prediction on why AI agents and not flashy features will drive the next wave of adoption.
If you like what you’re hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn. You can also contact Matt McGrillis on LinkedIn to start a conversation!
Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning.
Continuing Professional Development
This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme.
By the end of this podcast, you should be able to meet the following Learning Objectives:
- Describe how AI agents are transforming underwriting workflows by automating repetitive tasks and enabling faster decision-making.
- Specify the types of underwriting tasks best suited for AI agents and automation.
- Identify key challenges insurers face when adopting AI tools and how Send supports clients through that transformation.
If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 353 page of the InsTech website or email cpd@instech.co to let us know you have listened to this podcast.
To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.
Sunday Apr 27, 2025
Sunday Apr 27, 2025
Attracting and retaining talent in the London Market is an evolving concern, with the PwC CEO Survey revealing that 93% of respondents either recognise the need to change or are already adapting their strategies to address it. Let’s discuss how!
In this special podcast episode done in partnership with PwC, we invited Anna Craston, Senior Manager, to host a panel discussion to explore the critical trends shaping talent management in the London insurance market.
She’s joined by fellow PwC colleague Simone Ritson, Phoebe Thomas from CFC, Jacinta Chiang from WTW and Alfie Holt from Marco Capital to share their firsthand experiences and insights.
Together, they discuss how companies can build inclusive cultures, the shifting expectations of new talent and what organisations must do to stay competitive in a rapidly evolving landscape. This episode dives deep into why attracting diverse talent is just the beginning and why inclusion, development and purpose are the real keys to retention.
Key talking points:
- Understand why changing employee expectations are reshaping the London insurance market.
- Learn how AI, automation, and technology are driving new workforce capabilities.
- Explore the historic challenges in attracting diverse talent to the London market — and how that's starting to change.
- Examine the impact of culture, career growth, and leadership development on employee retention.
- Discover the importance of outreach programs to schools and universities in broadening insurance career awareness.
- Hear why inclusion, not just diversity, is critical for long-term workforce engagement.
- See how mentorship, reverse mentoring, and visible career pathways can support retention.
- Get practical ideas for fostering inclusion, from flexible working to cultural days and accessible networking events.
For more information, you can read PwC’s Transforming the London Market report.
Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning.
Continuing Professional Development
This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme.
By the end of this podcast, you should be able to meet the following Learning Objectives:
- Describe the current challenges and evolving expectations around attracting and retaining talent in the London market.
- Explain how diversity and inclusion initiatives can move from hiring strategies to meaningful cultural change that fosters retention.
- Identify the most effective strategies companies can use to make the London insurance market more appealing to diverse, next-generation talent.
If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 351 page of the InsTech website or email cpd@instech.co to let us know you have listened to this podcast.
To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.
Sunday Apr 20, 2025
Sunday Apr 20, 2025
The ultimate insurtech podcast crossover.
In this episode, Matthew Grant is joined by Rob Beller and Lee Boyd, co-hosts of the FNO: InsureTech Podcast, for a cross-continental conversation on what they’ve learned after more than 300 episodes spotlighting insurance innovation. Rob and Lee share insights from their day jobs at Alacrity Solutions and discuss the realities of claims management in the US, the cultural differences they notice when visiting the London Market and why podcasting has become one of their most valuable tools for professional growth.
Also joining the conversation is InsTech’s own Zoja, stepping from behind the mic to offer her take on what makes a great guest and why we still don’t hear enough female voices on insurance podcasts.
Whether you’re new to podcasting, thinking of launching your own, or just looking for a better way to understand the insurance ecosystem this episode is full of practical takeaways, thoughtful reflections and just a little bit of holiday light-show talk.
Key Talking Points
- Building the FNO InsureTech Podcast: how a marketing idea became a 300-episode archive
- From Texas to California to London: Rob and Lee reflect on the cultural contrasts between US and UK insurance markets
- How podcasting helps build relationships and shape industry perspectives
- Defining a great guest: why passion, personality and storytelling beat corporate scripts
- Podcasting as learning: how hosting guests has improved leadership skills and business understanding
- Behind the mic: tips for being a good guest
- The power of partnership: how two co-hosts keep things creative, balanced and fun
- Industry outlook: one prediction each for how AI, customer experience and economic change will shape the year ahead
- Advocating for diversity:why we need to hear more female voices on insurance podcasts
- Think big, start small: why building global networks starts with showing up, listening and sharing ideas
If you like what you’re hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn. You can also contact Rob Beller and Lee Boyd on LinkedIn to start a conversation!
Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning.
Continuing Professional Development
This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme.
By the end of this podcast, you should be able to meet the following Learning Objectives:
- List the qualities that make a guest engaging and memorable on an insurance podcast.
- Define the role of podcasting in creating community and promoting innovation within insurance.
- Specify the differences between UK and US insurance markets from the perspective of claims professionals.
If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 351 page of the InsTech website or email cpd@instech.co to let us know you have listened to this podcast.
To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.
Sunday Apr 13, 2025
Sunday Apr 13, 2025
Where tariffs bring chaos, ChAI brings cover.
In this episode, Robin Merttens speaks with Tristan Fletcher, co-founder and CEO of ChAI, about how his team is using financial market techniques and AI to build insurance products that protect manufacturers from volatile input costs. What began in the world of hedge funds and speculative trading is now helping companies like recyclers and food manufacturers hedge against unpredictable raw material prices.
Tristan explains how ChAI is transforming techniques once reserved for professional traders like satellite imagery, shipping data and price forecasting, into insurance-backed protection for real-world businesses. He also shares the story behind ChAI’s first deal, the long journey to secure reinsurance capacity and the challenge of winning over regulators.
This is an episode about pricing innovation, resilience in turbulent markets and what the insurance industry can do to keep pace with uncertainty. Plus, you’ll learn a new word: Eigenzeit—and it might just reshape how you think about timing in insurance.
Key Talking Points
- Democratising financial tools: why ChAI is bringing hedge fund-style analytics to manufacturers
- Turning speculation into protection: how AI price forecasting powers a new insurance product
- From cocoa to copper: insuring raw material volatility in food, packaging and recycling sectors
- Structuring the product: how ChAI created insurance that mirrors price hedging without regulatory red flags
- Regulatory hurdles: overcoming concerns about market risk and building legal confidence in a new model
- First deal breakthrough: how ChAI secured capacity from a major US reinsurer and wrote its first risk
- ESG implications: how the product supports the circular economy and reduces stockpiling
- The US vs the UK: why American risk carriers moved faster to back the product
- Market appetite – how volatility and geopolitical shocks like tariffs are driving inbound demand
- From startup to scale: why ChAI now needs more brokers, insurers and customers on board
If you like what you’re hearing, please leave us a review on whichever platform you use or contact Robin Merttens on LinkedIn. You can also contact Tristan Fletcher on LinkedIn to start a conversation!
Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning.
Continuing Professional Development
This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme.
By the end of this podcast, you should be able to meet the following Learning Objectives:
- Measure the potential benefits of price volatility protection on supply chain resilience and inventory management.
- Define the role of reinsurance in enabling innovative risk-transfer solutions like raw material price insurance.
- Identify the sectors and commodity risks best suited to ChAI’s product, including recycling, packaging and FMCG manufacturing.
If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 350 page of the InsTech website or email cpd@instech.co to let us know you have listened to this podcast.
To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.
Sunday Apr 06, 2025
Sunday Apr 06, 2025
What does it take to build a wildfire prediction model that not only outperforms physics-based approaches but also fits seamlessly into underwriting?
In this episode, Matthew Grant is joined by Sarah Russell, General Manager at Bellwether – a climate-focused moonshot from Google X – to explore why wildfires are the ideal proving ground for next-generation insurance analytics.
This isn’t, however, just another conversation about AI potential. Sarah explains why wildfire risk fits machine learning better than traditional methods, how Bellwether is helping insurers find overlooked low-risk zones and why explainability, not black-box brilliance, is key to adoption. She also shares what’s next – from agentic AI to Severe Convective Storm models – and what the industry needs to be ready for.
Key Talking Points:
- Wildfires as a moonshot – why Bellwether started with wildfire risk to build a prediction engine for the Earth
- From physics to AI – how machine learning outperforms traditional models in dynamic, data-heavy environments
- Spotting opportunity, not just risk – how Bellwether identifies low-risk zones that other models overlook
- Real-time data, real underwriting gains – delivering a 10% loss ratio improvement for a Lloyd’s carrier
- Beyond black boxes – using explainable AI to justify counterintuitive predictions and build trust
- The end of the ‘yak shave’ – how agents and large models will reshape insurance workflows and tech stacks
- From geospatial to generative – where Bellwether is heading next with severe convective storm modelling
- Working with the experts – why collaboration with scientists and government agencies remains critical
If you like what you’re hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn. You can also contact Sarah Russell on LinkedIn to start a conversation!
Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning.
Continuing Professional Development
This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme.
By the end of this podcast, you should be able to meet the following Learning Objectives:
- List the key environmental and structural factors that contribute to low wildfire risk
- Define the role of large models and their ability to handle uncertainty in climate risk assessment
- Identify the advantages of using AI to uncover underappreciated low-risk zones in high-exposure regions
If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 349 page of the InsTech website or email cpd@instech.co to let us know you have listened to this podcast.
To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.
Sunday Mar 30, 2025
Sunday Mar 30, 2025
What does it take to fundamentally rethink how specialty insurance is traded, structured and scaled?
In this episode, Robin Merttens is joined by Jeff Radke, co-founder and CEO of Accelerant, for a deep dive into the mechanics of a rapidly growing risk exchange that’s quietly reshaping the MGA and MGU landscape. It has been three years since Jeff joined us on the InsTech podcast, and even Accelerant has radically evolved as a business.
This isn’t, however, just another technology story. Jeff shares frank insights on building trust in a data-driven ecosystem, how Accelerant has used AI to make tangible portfolio improvements and why he believes platform-based risk trading will become the dominant model for specialty lines. Unlike many other discussions about AI in insurance, this episode focuses on what’s already working – from subrogation improvements to portfolio optimisation.
There’s also a broader message here: about stepping back to see how much the market has changed and why the next evolution may already be underway…
Key Talking Points
- Building a global risk exchange – how Accelerant connects specialty MGAs and MGUs with capacity through a single, scalable platform
- The value of long-term partnerships – why Accelerant provides five-year capacity commitments and expects transparency in return
- From niche to global – supporting 200+ underwriting teams across 20 countries and over 225 specialty products
- Applying AI where it matters – reducing loss ratios and boosting subrogation with machine learning and large language models
- Cost leadership in a softening market – why expense ratio advantage trumps rate cycles in SME and specialty risks
- Looking ahead – how AI is reshaping roles, workflows and the entire insurance value chain
- The rise of risk exchanges – why specialty insurance is following the same path as bonds, mortgages and equities
- Staying ahead – why Accelerant is focused on evolution, not just competition
If you like what you’re hearing, please leave us a review on whichever platform you use or contact Robin Merttens on LinkedIn. You can also contact Jeff Radke on LinkedIn to start a conversation!
Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning.
Continuing Professional Development
This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme.
By the end of this podcast, you should be able to meet the following Learning Objectives:
- Describe how a modern risk exchange connects specialty underwriters with capital providers.
- Identify the signs of systemic evolution in the insurance industry that indicate a shift toward platform-based models.
- Define the concept of a two-sided risk exchange and its advantages over traditional capacity models.
If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 348 page of the InsTech website or email cpd@instech.co to let us know you have listened to this podcast.
To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.