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Bringing together the best technology and innovation for insurance and risk management together from around the world. Podcast hosted by Matthew Grant.
Episodes
Sunday Jan 14, 2024
Sunday Jan 14, 2024
This week, we return with Henry Gale as he caught up with Garrett Koehn, President of CRC Brokerage, and Gordon Wintrob, Co-founder and CTO of Newfront. The discussion covers the potential of generative AI for insurance brokers, with real-world examples of brokers using AI right now.
Garrett and Gordon talk about how generative AI can improve the customer experience and discuss which AI solutions are better to build or buy.
Listen to this episode to find out more about how “we are all going to become tech companies”.
Talking points include:
- Exploring the use of AI in insurance brokerage - real-world examples
- Using AI to direct risks to the underwriters most likely to write it
- How brokers using generative AI helps underwriters
- Using AI to spot gaps in coverage from contracts with insurance requirements
- The future of jobs in the insurance industry - supercharge your professionals
- Updates on insurance and AI start-ups you should know
If you like what you're hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn.
Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning.
To find out more about InsTech, our membership and offerings visit www.instech.co or contact us hello@instech.co
Continuing Professional Development
This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme.
By the end of this podcast, you should be able to meet the following Learning Objectives:
- Define how generative AI can be included in workflow processes for brokers
- Specify how generative AI is currently being used in insurance, and where it could be developed and expanded
- List the positive and negative aspects of developing your own AI software as opposed to adopting a third-party provider
If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 284 page of the InsTech website or email cpd@instech.co to let us know you have listened to this podcast.
To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.
Wednesday Jan 10, 2024
Wednesday Jan 10, 2024
Cognizant is a global professional services company helping companies across different industries with generative AI.
Henry Gale is joined this week by Colville Wood, Chief Technology Officer for Insurance (UK&I and EMEA) and David Fearne, Global Director of Generative AI at Cognizant. The discussion covers how Generative AI has the potential to automate manual tasks, optimize processes, and provide valuable insights for underwriters in the insurance industry. Cognizant encourages companies to start exploring the possibilities of generative AI and see how it can improve their operations.
Key talking points include:
- Generative AI in the workplace - accelerator and assistant
- Data, privacy and security considerations
- Helping underwriters do their work better
- The key to successful implementation is balance
If you like what you're hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn.
Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning.
To find out more about InsTech, our membership and offerings visit www.instech.co or contact us hello@instech.co
Continuing Professional Development
This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme.
By the end of this podcast, you should be able to meet the following Learning Objectives:
- Identify how Generative AI can help streamline workflows in insurance, particularly for underwriters
- Summarise what you need to take into consideration before implementing Generative AI into the workplace
- Specify examples where insurers could implement Generative AI to accelerate their processes
If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 283 page of the InsTech website or email cpd@instech.co to let us know you have listened to this podcast.
To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.
Sunday Jan 07, 2024
Sunday Jan 07, 2024
In our first podcast of 2024, Jamie Crystal, CEO of MIC Global, discusses with Matthew Grant their aim to close the insurance protection gaps by offering insurance products tailored to the needs of underserved individuals, including income protection, identity theft protection, and incident coverage.
MIC uses a business-to-business-to-customer (B2B2C) model and all of its products are embedded within other platforms or services. MIC offers insurance products in various forms including embedded insurance methods, aiming to make the process simpler and more relevant to everyday life. Crystal highlights the company’s partnerships with brokers, digital platforms, and other insurance companies to distribute their coverage. The need for these products is global, Crystal insists, and not limited to specific demographics or regions.
Key Talking Points Include:
- Understanding the concept of microinsurance
- The problem MIC is solving - access to affordable products
- The role of embedded insurance
- The future of MIC and the insurance industry
- Closing the insurance protection gap
If you like what you're hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn.
Visit MIC Global here.
Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning.
To find out more about InsTech, our membership and offerings visit www.instech.co or contact us hello@instech.co
Continuing Professional Development - Learning Objectives
InsTech is accredited by The Chartered Insurance Institute (CII). By listening to any InsTech podcast, you can claim up to 0.5 hours towards your CPD scheme.
By the end of this podcast, you should be able to meet the following Learning Objectives:
- Explain what is the insurance protection gap and how it can be remedied
- Summarise how an embedded insurance product operates and how it can help consumers
- Identify key industries where there is an under-insurance problem and why that is the case
If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 282 page of the InsTech website or email cpd@instech.co to let us know you have listened to this podcast.
To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.
Sunday Dec 31, 2023
Sunday Dec 31, 2023
The InsTech team is taking a break and we’ve outsourced this week’s short podcast to ChatGPT. But fear not - humans will be back in the loop next week.
Interested to find out more about how insurers are using AI. Sign up to our Generative AI newsletter here.
If you like what you're hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn.
To find out more about InsTech, our membership and offerings visit www.instech.co or contact us hello@instech.co
Friday Dec 29, 2023
Friday Dec 29, 2023
This Christmas Eve, we bring to you our last Partners’ Chat of the year. Robin Merttens and Matthew Grant reflect on the year and the developments we’ve seen in insurance, particularly those set to define the industry in the next year. As always there are things to celebrate, and some things to be grumpy about.
Talking points include:
- Our increasing understanding of what can or cannot be automated
- M&A and MGAs - how they fared this year
- Recognition of interdependence in insurance
- War exclusions - what are they and why were they relevant in 2023?
- The data in the hands of risk managers - how can we use it?
- What to do when there is no capacity available
- Love for wines
If you like what you're hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn.
Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning.
To find out more about InsTech, our membership and offerings visit www.instech.co or contact us hello@instech.co
Continuing Professional Development
This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme.
By the end of this podcast, you should be able to meet the following Learning Objectives:
- Explain what Smart Follow is in insurance, particularly its evolution in algorithmic underwriting practices
- Identify the positives and negatives of collaborations and acquisitions in the insurance industry
- Summarise the importance of the untapped potential of Risk Manager data, and how practices can change to accommodate the data
If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 280 page of the InsTech website or email cpd@instech.co to let us know you have listened to this podcast.
To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.
Sunday Dec 17, 2023
Sunday Dec 17, 2023
Instabase offers technology solutions to extract information from unstructured data and automate processes. This week Matthew Grant speaks with Bas de Goei, Director of Growth Marketing at Instabase about how generative AI is helping the insurance industry tackle its pain points, and specifically “give people time back to do things that are uniquely human”.
To find out more about how Instabase can specifically help you, visit the AI Hub where you can trial various data extractions from your own documents.
Key talking points:
- Upside down startup - the beginning of Instabase and its journey in insurance
- The proof is in the statistics - listen to Instabase’s case examples.
- Why democratising automation is important.
- Where will generative AI go next? The potential for collaboration.
If you like what you're hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn.
Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning.
To find out more about InsTech, our membership and offerings visit www.instech.co or contact us hello@instech.co
Continuing Professional Development
This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme.
By the end of this podcast, you should be able to meet the following Learning Objectives:
- Explain the importance of changing and adapting a business model to operate successfully and cater to the insurance market
- Describe the impact automating and integrating AI into underwriting workbenches can have on a company and its growth
- Summarise some of the methods AI is being used in the insurance sector and how this can evolve in the future
If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 279 page of the InsTech website or email cpd@instech.co to let us know you have listened to this podcast.
To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.
Sunday Dec 10, 2023
Sunday Dec 10, 2023
This week we hand over the mic to Robin Merttens as he talks to James Gillespie, Head of Pricing, and Grant Dewar, Client Services Director at Aon’s Strategy and Technology Group (STG).
In this episode, they discuss the evolution of Aon STG in the 18 months since it was created, what has been learned and what clients are seeking. It goes on to describe the body of services and resources it is building and the scale of its ambitions.
Key talking points include:
- How the role of insurance brokers is changing
- The development of the Aon STG ecosystem and plans for that
- What the data model of the future looks like and how a conjoined approach through the whole value chain could transform insurance
- The strength of what Aon can offer when the brokerage and STG join forces
- How the size of the group has attracted new business, not deterred prospects
- Nostalgia for 70’s prog rock music, art and design
- Why everyone should do Lego in their spare time
If you like what you're hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn.
Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning.
To find out more about InsTech, our membership and offerings visit www.instech.co or contact us hello@instech.co
Continuing Professional Development
This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme.
By the end of this podcast, you should be able to meet the following Learning Objectives:
- Explain the changing role of insurance brokers, moving beyond traditional risk placement to providing value through data and analytics
- Summarise some of the methods for integration of technology divisions, talent acquisition, and the adoption of emerging technologies such as AI and machine learning in the insurance sector
- Describe the concept of ecosystems in the insurance industry and how partnerships and collaborations contribute to creating a comprehensive solution for clients
If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 278 page of the InsTech website or email cpd@instech.co to let us know you have listened to this podcast.
To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.
Sunday Dec 03, 2023
Sunday Dec 03, 2023
We’re piloting a new style of podcast this week and borrowing the InsTech podcast channel to test this out.
If you are wondering what is going on behind the news items you read about in insurance or technology then this new podcast is for you. We’re bringing together experts, founders, insurers and some well know figures to tell us the news items that are capturing their attention - and why.
Matthew Grant CEO of InsTech is joined face to face in London by fellow podcasting enthusiast Nigel Walsh, Managing Director, Insurance, Google Cloud US, James Birch, Development Director at Ki Insurance and Bijal Patel, Co-founder and Chief Technology Officer, Aurora Insurance.
And we’ve got more. This week we have an interview with the CEO of Ki Insurance Mark Allan, a listener question and a chance to hear our hosts and guests predictions for 2024.
The news we’re discussing this week is:
- Ki insurance new capacity partners Travelers and Aspen
- Why the range of loss estimates from Hurricane Otis is so high
- Howden Group £500m insurtech ventures fund
Look out for more in this new podcast series coming in 2024. Please let us know what questions you’d like our hosts and guests to answer and any new ideas to keep you listening.
If you like what you're hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn.
Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning.
To find out more about InsTech, our membership and offerings visit www.instech.co or contact us hello@instech.co
Continuing Professional Development
This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme.
By the end of this podcast, you should be able to meet the following Learning Objectives:
- Identify the capacity for innovation in insurance
- Explain why MGAs are the future
- Summarise reasons for collaboration and data sharing
If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 277 page of the InsTech website or email cpd@instech.co to let us know you have listened to this podcast.
To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.
Sunday Nov 26, 2023
Sunday Nov 26, 2023
What drives insurers to look into adopting Environmental, Social, and Governance (ESG) factors into their underwriting processes?
Salman Siddiqui at Moody’s Analytics and Adiraj Maitra at Canopius join Matthew Grant in this podcast to discuss ESG and sustainability in the insurance industry, centring the conversation around the recent Moody's report on incorporating ESG into P&C underwriting.
Key talking points:
- ESG risks and opportunities in the insurance industry
- What does sustainability mean in the context of ESG
- The challenges of finding the right data
- The future is with carbon credits
Explore more insights from Moody’s Analytics and Moody’s RMS’ annual survey of major, global P&C insurers: State of the Market 2023: Incorporating ESG into P&C Underwriting.
If you like what you're hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn.
Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning.
To find out more about InsTech, our membership and offerings visit www.instech.co or contact us hello@instech.co
Continuing Professional Development - Learning Objectives
InsTech is accredited by The Chartered Insurance Institute (CII). By listening to any InsTech podcast, you can claim up to 0.5 hours towards your CPD scheme.
By the end of this podcast, you should be able to meet the following Learning Objectives:
- Explain why ESG data is a challenge and methods to remedy this issue
- Identify the reasons why insurers are choosing to adopt ESG
- Summarise how and why carbon credit usage will increase in the future
If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 276 page of the InsTech website or email cpd@instech.co to let us know you have listened to this podcast.
To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.
Sunday Nov 19, 2023
Sunday Nov 19, 2023
Inversion specialises in bespoke software development services tailored for the insurance and reinsurance sector. This week Robin Merttens spoke with Inversion's founders, Jacques Bosch and Piro Vorster, and in their conversation they touched on the story behind the creation of the company, and the various secrets to success the founders have picked up by working together.
Key talking points include:
- Founding a company and overcoming unique challenges - both inside and outside the industry
- Why excellence and expertise are important to Inversion
- The benefits of having a global, connected workforce
- Blockchain and AI technology adoption: anything but a trend
- The value of hobbies: coding and Brazilian jujitsu
If you like what you're hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn.
Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning.
To find out more about InsTech, our membership and offerings visit www.instech.co or contact us hello@instech.co
Continuing Professional Development - Learning Objectives
InsTech is accredited by The Chartered Insurance Institute (CII). By listening to any InsTech podcast, you can claim up to 0.5 hours towards your CPD scheme.
By the end of this podcast, you should be able to meet the following Learning Objectives:
- Identify which types of technology can survive the trend cycle and become integrated
- Describe what traits are needed to successfully start and lead a company
- Summarise how tailored technology solutions can aid any industry with automation
If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 275 page of the InsTech website or email cpd@instech.co to let us know you have listened to this podcast.
To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.