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Bringing together the best technology and innovation for insurance and risk management together from around the world. Podcast hosted by Matthew Grant.
Episodes
Wednesday Feb 07, 2024
Wednesday Feb 07, 2024
In this mid-week special, Matthew Grant speaks to Adrian Coupland at Earnix, a software provider to global insurers and banks. They discuss how the nature of risk in the insurance industry is rapidly changing, presenting new challenges in areas like motor pricing and supply chain management. The podcast ends with a discussion about Earnix's new product 'Underwrite-It' aimed at changing the underwriting process.
Key talking points:
- What challenges are Earnix solving for the insurance industry
- Changes to the auto insurance sector - increasing repair costs and the impact of pricing regulation
- Underwrite-ItTM - an automated underwriting platform
If you like what you're hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn.
Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning.
To find out more about InsTech, our membership and offerings visit www.instech.co or contact us hello@instech.co
Continuing Professional Development
This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme.
By the end of this podcast, you should be able to meet the following Learning Objectives:
- Describe reasons for challenges in the motor insurance industry
- Explain the role of technology in enabling business users to make pricing changes quickly.
- Identify the impact of regulatory reforms on insurance pricing
If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 288 page of the InsTech website or email cpd@instech.co to let us know you have listened to this podcast.
To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.
Sunday Feb 04, 2024
Sunday Feb 04, 2024
After the popularity of our first episode, InsTech is back with another analysis of what happened in insurance in the past month.
If you are curious to know what is going on behind the news items you read about in insurance or technology - we’re bringing together experts, founders, insurers and some well know figures to tell us the news items that are capturing their attention – and why.
Matthew Grant CEO of InsTech is once again joined by Nigel Walsh, Managing Director, Insurance, Google Cloud US, alongside Martha Notaras, Managing Partner at Brewer Lane Ventures and Charlotte Halkett, Senior Consultant at Milliman.
In addition to this week’s discussion, we have a special feature with the Co-founder and CEO of hyperexponential Amrit Santhirasenan as he discusses with Matthew the completion of their Series B funding round.
The news we’re discussing this week:
- Raising $73 million USD: record funding for hyperexponential in Series B
- Kicking up a storm - how is property insurance changing as a result of climate change
- Cargo and geopolitics - how marine insurance is affected by political instability across the world
If you like what you're hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn.
In collaboration with Google Cloud, InsTech is hosting an event in New York. We are calling all US insurers, Brokers, and MGAs to join us and discuss the future of underwriting. Supported by Cytora, hyperexponential, Guidewire and Kroll, register now.
Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning.
To find out more about InsTech, our membership and offerings visit www.instech.co or contact us hello@instech.co
Continuing Professional Development
This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme.
By the end of this podcast, you should be able to meet the following Learning Objectives:
- Specify how insurance technology companies secure funding from investors and venture capital firms
- Explain how insurance can help provide solutions for circumstantially difficult events
- Identify how geopolitical crises can affect cargo and transportation
If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 287 page of the InsTech website or email cpd@instech.co to let us know you have listened to this podcast.
To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.
Sunday Jan 28, 2024
Sunday Jan 28, 2024
In this episode, Matthew Grant sits down with Sarah Woolliscroft, Group Head of Operations & TPA and Wayne Calderbank, Group Data and Performance Director at Claims Consortium Group (CCG) for an exploration of the importance of technology in the claims industry and CCG's journey into the world of artificial intelligence.
Synergy originated as a solution developed internally by CCG to enhance its claims management processes but has evolved since its launch into a platform that streamlines the claims handling process to support customer service and business performance.
Key Talking Points Include:
- The role of technology in the claims industry
- The significance of passion and shared goals within an organisation
- How measurable goals and targets within a platform can add value
- The benefit of understanding the nuances of customer communication
- Where Synergy is focusing its AI efforts next
If you like what you're hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn.
Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning.
To find out more about InsTech, our membership and offerings visit www.instech.co or contact us hello@instech.co
Continuing Professional Development
This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme.
By the end of this podcast, you should be able to meet the following Learning Objectives:
- Describe how technology continues to shape and improve the claims management process
- Outline how generative AI can be leveraged to analyse customer sentiment
- Identify the significance of measurable goals and shared passion within an organisation in achieving business targets
If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 286 page of the InsTech website or email cpd@instech.co to let us know you have listened to this podcast.
To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.
Sunday Jan 21, 2024
Sunday Jan 21, 2024
This week James Orchard, CEO of QBE Ventures, joins the podcast and discusses the shift in insurers' appetite for innovation, partnerships with startups, and the importance of collaboration in achieving strategic goals.
The conversation covers how QBE Ventures is making strides in data and AI, resilience, and growth in emerging markets, with interesting prospects for cyber coverage and embedded insurance. James also reveals his predictions for 2024, foreseeing consolidation and challenges in investment as well as a focus on AI and strategic partnerships.
An immensely packed episode, for everyone curious about how investing and insurance intersect.
Key talking points:
- Exploring QBE Ventures and its investment strategy
- The strategy and focus of QBE Ventures
- The challenges and opportunities in the insurtech space
- How QBE can become a start-up partner
- Using AI for resilience
- What QBE looks for - the culture of collaboration
- Coalition of the willing
- Predictions and expectations for 2024 in insurtech
As well as hearing about QBE Venures, Matthew and James touch on innovation from Cytora, Sixfold, CGG, GeoSmart Information, Tensorflight, Geosite, Beazley, Chaucer, Tokio Marine, hyperexponential, The Demex Group, and Clara Analytics.
To listen to Cytora's podcast with Andrew Horton, QBE Insurance's Group CEO, click here.
If you like what you're hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn.
Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning.
To find out more about InsTech, our membership and offerings visit www.instech.co or contact us hello@instech.co
Continuing Professional Development
This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme.
By the end of this podcast, you should be able to meet the following Learning Objectives:
- Specify the potential developments and challenges the insurtech community will face in 2024
- Define what resilience can mean to a company from a strategic perspective, and how investors can help support this
- Identify what traits an investor looks for in a company
If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 285 page of the InsTech website or email cpd@instech.co to let us know you have listened to this podcast.
To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.
Sunday Jan 14, 2024
Sunday Jan 14, 2024
This week, we return with Henry Gale as he caught up with Garrett Koehn, President of CRC Brokerage, and Gordon Wintrob, Co-founder and CTO of Newfront. The discussion covers the potential of generative AI for insurance brokers, with real-world examples of brokers using AI right now.
Garrett and Gordon talk about how generative AI can improve the customer experience and discuss which AI solutions are better to build or buy.
Listen to this episode to find out more about how “we are all going to become tech companies”.
Talking points include:
- Exploring the use of AI in insurance brokerage - real-world examples
- Using AI to direct risks to the underwriters most likely to write it
- How brokers using generative AI helps underwriters
- Using AI to spot gaps in coverage from contracts with insurance requirements
- The future of jobs in the insurance industry - supercharge your professionals
- Updates on insurance and AI start-ups you should know
If you like what you're hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn.
Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning.
To find out more about InsTech, our membership and offerings visit www.instech.co or contact us hello@instech.co
Continuing Professional Development
This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme.
By the end of this podcast, you should be able to meet the following Learning Objectives:
- Define how generative AI can be included in workflow processes for brokers
- Specify how generative AI is currently being used in insurance, and where it could be developed and expanded
- List the positive and negative aspects of developing your own AI software as opposed to adopting a third-party provider
If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 284 page of the InsTech website or email cpd@instech.co to let us know you have listened to this podcast.
To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.
Wednesday Jan 10, 2024
Wednesday Jan 10, 2024
Cognizant is a global professional services company helping companies across different industries with generative AI.
Henry Gale is joined this week by Colville Wood, Chief Technology Officer for Insurance (UK&I and EMEA) and David Fearne, Global Director of Generative AI at Cognizant. The discussion covers how Generative AI has the potential to automate manual tasks, optimize processes, and provide valuable insights for underwriters in the insurance industry. Cognizant encourages companies to start exploring the possibilities of generative AI and see how it can improve their operations.
Key talking points include:
- Generative AI in the workplace - accelerator and assistant
- Data, privacy and security considerations
- Helping underwriters do their work better
- The key to successful implementation is balance
If you like what you're hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn.
Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning.
To find out more about InsTech, our membership and offerings visit www.instech.co or contact us hello@instech.co
Continuing Professional Development
This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme.
By the end of this podcast, you should be able to meet the following Learning Objectives:
- Identify how Generative AI can help streamline workflows in insurance, particularly for underwriters
- Summarise what you need to take into consideration before implementing Generative AI into the workplace
- Specify examples where insurers could implement Generative AI to accelerate their processes
If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 283 page of the InsTech website or email cpd@instech.co to let us know you have listened to this podcast.
To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.
Sunday Jan 07, 2024
Sunday Jan 07, 2024
In our first podcast of 2024, Jamie Crystal, CEO of MIC Global, discusses with Matthew Grant their aim to close the insurance protection gaps by offering insurance products tailored to the needs of underserved individuals, including income protection, identity theft protection, and incident coverage.
MIC uses a business-to-business-to-customer (B2B2C) model and all of its products are embedded within other platforms or services. MIC offers insurance products in various forms including embedded insurance methods, aiming to make the process simpler and more relevant to everyday life. Crystal highlights the company’s partnerships with brokers, digital platforms, and other insurance companies to distribute their coverage. The need for these products is global, Crystal insists, and not limited to specific demographics or regions.
Key Talking Points Include:
- Understanding the concept of microinsurance
- The problem MIC is solving - access to affordable products
- The role of embedded insurance
- The future of MIC and the insurance industry
- Closing the insurance protection gap
If you like what you're hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn.
Visit MIC Global here.
Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning.
To find out more about InsTech, our membership and offerings visit www.instech.co or contact us hello@instech.co
Continuing Professional Development - Learning Objectives
InsTech is accredited by The Chartered Insurance Institute (CII). By listening to any InsTech podcast, you can claim up to 0.5 hours towards your CPD scheme.
By the end of this podcast, you should be able to meet the following Learning Objectives:
- Explain what is the insurance protection gap and how it can be remedied
- Summarise how an embedded insurance product operates and how it can help consumers
- Identify key industries where there is an under-insurance problem and why that is the case
If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 282 page of the InsTech website or email cpd@instech.co to let us know you have listened to this podcast.
To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.
Sunday Dec 31, 2023
Sunday Dec 31, 2023
The InsTech team is taking a break and we’ve outsourced this week’s short podcast to ChatGPT. But fear not - humans will be back in the loop next week.
Interested to find out more about how insurers are using AI. Sign up to our Generative AI newsletter here.
If you like what you're hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn.
To find out more about InsTech, our membership and offerings visit www.instech.co or contact us hello@instech.co
Friday Dec 29, 2023
Friday Dec 29, 2023
This Christmas Eve, we bring to you our last Partners’ Chat of the year. Robin Merttens and Matthew Grant reflect on the year and the developments we’ve seen in insurance, particularly those set to define the industry in the next year. As always there are things to celebrate, and some things to be grumpy about.
Talking points include:
- Our increasing understanding of what can or cannot be automated
- M&A and MGAs - how they fared this year
- Recognition of interdependence in insurance
- War exclusions - what are they and why were they relevant in 2023?
- The data in the hands of risk managers - how can we use it?
- What to do when there is no capacity available
- Love for wines
If you like what you're hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn.
Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning.
To find out more about InsTech, our membership and offerings visit www.instech.co or contact us hello@instech.co
Continuing Professional Development
This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme.
By the end of this podcast, you should be able to meet the following Learning Objectives:
- Explain what Smart Follow is in insurance, particularly its evolution in algorithmic underwriting practices
- Identify the positives and negatives of collaborations and acquisitions in the insurance industry
- Summarise the importance of the untapped potential of Risk Manager data, and how practices can change to accommodate the data
If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 280 page of the InsTech website or email cpd@instech.co to let us know you have listened to this podcast.
To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.
Sunday Dec 17, 2023
Sunday Dec 17, 2023
Instabase offers technology solutions to extract information from unstructured data and automate processes. This week Matthew Grant speaks with Bas de Goei, Director of Growth Marketing at Instabase about how generative AI is helping the insurance industry tackle its pain points, and specifically “give people time back to do things that are uniquely human”.
To find out more about how Instabase can specifically help you, visit the AI Hub where you can trial various data extractions from your own documents.
Key talking points:
- Upside down startup - the beginning of Instabase and its journey in insurance
- The proof is in the statistics - listen to Instabase’s case examples.
- Why democratising automation is important.
- Where will generative AI go next? The potential for collaboration.
If you like what you're hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn.
Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning.
To find out more about InsTech, our membership and offerings visit www.instech.co or contact us hello@instech.co
Continuing Professional Development
This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme.
By the end of this podcast, you should be able to meet the following Learning Objectives:
- Explain the importance of changing and adapting a business model to operate successfully and cater to the insurance market
- Describe the impact automating and integrating AI into underwriting workbenches can have on a company and its growth
- Summarise some of the methods AI is being used in the insurance sector and how this can evolve in the future
If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 279 page of the InsTech website or email cpd@instech.co to let us know you have listened to this podcast.
To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.