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Bringing together the best technology and innovation for insurance and risk management together from around the world. Podcast hosted by Matthew Grant.
Episodes
Sunday Mar 05, 2023
Sunday Mar 05, 2023
- How RightIndem has evolved since being launched in 2016 with a new founder and new focus
- The opportunities presented by Electronic First Notification of Loss (EFNOL)
- Advances in claims for motor and auto
- The role of "estimatics"
We’d love to know what you think about this episode - click here and add your thoughts to our LinkedIn post about it.
If you like what you're hearing, please leave us a review on whichever platform you use or leave a post on Linkedin or contact Matthew Grant on LinkedIn.
Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning.
To find out more about InsTech, our membership and offerings visit www.instech.co or contact us hello@instech.co
Continuing Professional Development - Learning Objectives
InsTech is accredited by The Chartered Insurance Institute (CII). By listening to any InsTech podcast or reading the accompanying transcript, you can claim up to 0.5 hours towards the CII member CPD scheme.
By the end of this podcast, you should be able to meet the following Learning Objectives:
- Summarise some of the opportunities that digital claims handling can create
- Describe a range of the key points and considerations in evolving a business
- Identify how new digital tools such as estimatics can enhance the digital claims experience
If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 233 page of the InsTech website or email cpd@instech.co to let us know you have listened to this podcast.
To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.
Sunday Feb 26, 2023
Sunday Feb 26, 2023
Oliver Werneyer launched his first business aged 16 and later went on to launch Imburse when he discovered the true cost to insurance companies of collecting premiums and paying claims. Another fascinating story about building a business, identifying opportunities and building confidence with clients.
Imburse is the glue and pipeline between insurers, their clients and payment providers. Join Matthew and Oliver as they cover topics including:
- How to find a problem to solve - then build a business
- Revealing the true cost of inefficient processes - and fixing them
- Gaining confidence and credibility with insurance buyers
- Why the regulator is your friend
- Why Imburse built its technology in-house
- The importance of partnerships
We’d love to know what you think about this episode - click here and add your thoughts to our LinkedIn post about it.
If you like what you're hearing, please leave us a review on whichever platform you use or leave a post on Linkedin or contact Matthew Grant on LinkedIn.
Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning.
To find out more about InsTech, our membership and offerings visit www.instech.co or contact us hello@instech.co
Continuing Professional Development - Learning Objectives
InsTech is accredited by The Chartered Insurance Institute (CII). By listening to any InsTech podcast or reading the accompanying transcript, you can claim up to 0.5 hours towards the CII member CPD scheme.
By the end of this podcast, you should be able to meet the following Learning Objectives:
- Explain some of the advantages using in-house technology creates
- Describe the importance of maintaining processes for business efficiency
- Identify the significance of building a strong network of partners
If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 232 page of the InsTech website or email cpd@instech.co to let us know you have listened to this podcast.
To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.
Sunday Feb 19, 2023
Sunday Feb 19, 2023
We’re covering two main themes here - building a business that survives and thrives after ten years - and assessing the growing risk from a flood.
We’ve been working closely with Fathom for many years.
In Matthew Grant’s discussion with the co-founders of Fathom, you’ll discover topics such as:
- The advantages of building a business with close links to a university
- How increases in the resolution of data and increased computing power have fundamentally changed flood modelling in 10 years
- Why and when co-founders should bring in an external CEO
- Why insurers are better at understanding risk than many other industries
- How to represent uncertainty in decision making
- River gauges and aerial images - creating credible data sources to plug the information gaps
- Working with partners such as Reask
If you enjoyed this, we recommend Episode 220 for more information about Fathom, Reask and climate assessment.
We’d love to know what you think about this episode - click here and add your thoughts to our LinkedIn post about it.
If you like what you're hearing, please leave us a review on whichever platform you use or leave a post on Linkedin or contact Matthew Grant on LinkedIn.
Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning.
To find out more about InsTech, our membership and offerings visit www.instech.co or contact us hello@instech.co
Continuing Professional Development - Learning Objectives
InsTech is accredited by The Chartered Insurance Institute (CII). By listening to any InsTech podcast or reading the accompanying transcript, you can claim up to 0.5 hours towards the CII member CPD scheme.
By the end of this podcast, you should be able to meet the following Learning Objectives:
- Describe some of the advances in data and analytics that are enabling the development of global flood models
- Identify when co-founders should consider bringing in a CEO
- Summarise how insurers compare to other industries in assessing risk
If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 231 page of the InsTech website or email cpd@instech.co to let us know you have listened to this podcast.
To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.
Sunday Feb 12, 2023
Sunday Feb 12, 2023
Eigen Technologies provides natural language processing (NLP) technology to clients across multiple sectors.
Chris Mullan, SVP of Product; and Tim Crowe, Director of Insurance Solutions, joined Robin Merttens on this episode to discuss how they help the insurance industry get access to all the insightful data trapped in the many bespoke, complex and rapidly changing documents that the industry relies on.
Talking points include:
- Unstructured data and the inherent issues it causes in the insurance process
- The unique issues that arise from London’s Market reform contracts
- Past experiences of the insurance industry, including the overpromising of vendors and failure to deliver
- The role of AI, Machine Learning and how to accurately describe them
- How documents vary across geographies and the issues that creates.
We’d love to know what you think about this episode - click here and add your thoughts to our LinkedIn post about it.
If you like what you're hearing, please leave us a review on whichever platform you use or leave a post on Linkedin or contact Matthew Grant on LinkedIn.
Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning.
To find out more about InsTech, our membership and offerings visit www.instech.co or contact us hello@instech.co
Continuing Professional Development - Learning Objectives
InsTech is accredited by The Chartered Insurance Institute (CII). By listening to any InsTech podcast or reading the accompanying transcript, you can claim up to 0.5 hours towards the CII member CPD scheme.
By the end of this podcast, you should be able to meet the following Learning Objectives:
- Describe some of the reasons it is imperative to maintain structured data and the issues that arise from unstructured data
- Summarise how past challenges have enabled future success
- Explain some of the pros and cons of using artificial intelligence and the vital role it plays in the digital world
If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 230 page of the InsTech website or email cpd@instech.co to let us know you have listened to this podcast.
To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.
Sunday Feb 05, 2023
Sunday Feb 05, 2023
This week Matthew Grant is talking to Nigel Walsh, Managing Director of Insurance, Google Cloud.
You'll find out why Google launched its recent “start-up” - Google Cloud - growing in excess of 36% quarter to quarter.
Nigel is well known for his love of insurance and engagement across a whole range of innovative topics - and his annual predictions. He relocated to the US from the UK last year so we get a perspective of how attitudes, and technology, vary on both sides of the Atlantic.
Topics include
- What’s changed since the phrase “Insurtech” was invented 7 years ago?
- What consumers really want?
- Don't mistake a clear view for a short distance
- Are insurers returning as investors with a fresh appetite for innovation?
- Predicting the future and scoring past forecasts
We’d love to know what you think about this episode - click here and add your thoughts to our LinkedIn post about it.
If you like what you're hearing, please leave us a review on whichever platform you use or leave a post on Linkedin or contact Matthew Grant on LinkedIn.
Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning.
To find out more about InsTech, our membership and offerings visit www.instech.co or contact us hello@instech.co
Continuing Professional Development - Learning Objectives
InsTech is accredited by The Chartered Insurance Institute (CII). By listening to any InsTech podcast or reading the accompanying transcript, you can claim up to 0.5 hours towards the CII member CPD scheme.
By the end of this podcast, you should be able to meet the following Learning Objectives:
- Describe some of the advances in insurance operations since Insurtech came about and the benefits this has brought for insurance businesses.
-
Identify the key trends when insurers decide to return as investors.
-
Learn some of the techniques used to predict future business growth & success
If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 229 page of the InsTech website or email cpd@instech.co to let us know you have listened to this podcast.
To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.
Sunday Jan 29, 2023
Sunday Jan 29, 2023
This week we are back talking to another leader from one of the largest insurance companies in the world. Liberty Mutual. Parul Kaul-Green is Chief Digital Strategy Officer for Liberty Specialty Markets. Parul is at the sharp end of driving innovation across many of Liberty’s businesses as the company moves to digital.
Join us as Matthew Grant discovers how Parul is supporting Liberty’s underwriters and its clients including some of the following:
- All insurers are moving to become truly digital, but how does a Chief Digital Strategy Officer achieve that?
- Parul has a team around the world - how does she bring the underwriters and other business units along with her?
- What are the differences between “outputs” and “outcomes” and why is that important?
- Liberty’s three areas of focus: digital distribution, analytics and digital products
- Examples of companies that Liberty is working with
If you like what you're hearing, please leave us a review on whichever platform you use or leave a post on Linkedin or contact Matthew Grant on LinkedIn.
Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning.
To find out more about InsTech, our membership and offerings visit www.instech.co or contact us hello@instech.co
Continuing Professional Development - Learning Objectives
InsTech is accredited by The Chartered Insurance Institute (CII). By listening to any InsTech podcast or reading the accompanying transcript, you can claim up to 0.5 hours towards the CII member CPD scheme.
By the end of this podcast, you should be able to meet the following Learning Objectives:
-
Identify key roles a Chief Digital Strategy Officer must undertake to achieve a successful digital presence
-
Describe some of the important differences between outputs and inputs and understand why it is imperative to differentiate the two
-
Explain in further detail the advantages of using digital distribution, analytics and digital products when transitioning to becoming fully digital
If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 228 page of the InsTech website or email cpd@instech.co to let us know you have listened to this podcast.
To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.
Sunday Jan 22, 2023
Sunday Jan 22, 2023
Cytora is well known in London and increasingly in the US too, as providing analytics for insurers - founded in 2014 and with some well-known clients including Allianz, Beazley and Markel - this is another company that’s made the transition from start-up to scale-up.
Richard Hartley is the Co-founder and CEO. In this episode you will discover why the company pivoted from its original premise of sourcing data to help with commercial underwriting pricing - to its new solution, which is making underwriters' lives better, improving, as Richard puts it, how information glides through companies.
You will also hear:
- How Richard and his team refocused the business when they realised that it's not the lack of data that is often holding insurers back, but too much data and data that’s hard to organise.
- When insurers should be making decisions to buy versus build their own technology
- Some of the differences between those of you in the US compared to us here in the UK.
- When it's better for hiring to go and find people with fresh ideas from outside the industry or tap into the experts from within
- Which insurance company - and Cytora client - has a goal of getting 80% of its insurance submissions managed with straight-through processing - untouched by human hands
- And finally - you can’t do everything so how do you say no to your client?
If you like what you're hearing, please leave us a review on whichever platform you use or leave a post on Linkedin or contact Matthew Grant on LinkedIn.
Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning.
To find out more about InsTech, our membership and offerings visit www.instech.co or contact us hello@instech.co
Continuing Professional Development - Learning Objectives
InsTech is accredited by The Chartered Insurance Institute (CII). By listening to any InsTech podcast or reading the accompanying transcript, you can claim up to 0.5 hours towards the CII member CPD scheme.
The Learning Objectives for this podcast are:
-
Identify how to make important investment decisions regarding buying and building technology
-
List some of the benefits a business can achieve by recruiting externally and compare this to using in-house expertise
-
Describe some of the issues surrounding data and the challenges a business can face if there’s too much
If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 227 page of the InsTech website or email cpd@instech.co to let us know you have listened to this podcast.
To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.
Sunday Jan 15, 2023
Sunday Jan 15, 2023
Since being founded in 1688 Lloyd’s of London has grown into a marketplace supporting over £35 billion of premium. Innovation is at the heart of its success. More recently the “Lloyd’s Lab” has supported over 100 companies from around the world that are helping insurers find new solutions for the insurance protection gap and improving efficiencies.
Dawn Miller joined Lloyd’s of London as the Commercial Director in 2022 after a career with some well-known global insurers - having cut her teeth as an investor and entrepreneur.
One of Dawn’s responsibilities is helping the Lloyd’s market (which includes 50 insurance companies and 380 brokers) identify new types of insurance to offer, improve efficiencies - and support customers from global enterprises to small businesses around the world.
Join us for this episode to discover:
- The range of Dawn’s responsibilities which includes the Lloyd’s Lab, the Product Launch Lab and FutureMinds.
- Some of the milestones and success stories from the Lloyd’s Lab.
- What is involved with applying to the Lab and becoming a mentor. Tips and great insights to help you apply for the Lab right now - wherever in the world you are.
- How Lloyd’s is addressing the evolving challenges and opportunities in the measurement and management towards reducing carbon emissions and ESG more generally.
- Implications of insuring new assets such as a hydrogen pipeline compared to other liquified gases.
- What’s going on with all the debris in space and if it is insurable.
- Whether Lloyd’s will ever want to be an investor.
We are delighted to be supported by Lloyd’s and supporting the Lab. Many of our corporate members have been through the lab, including the ones we discuss such as Previsico, McKenzie Intelligence Services, OTT Risk, Hyperexponential and Praedicat.
If you like what you're hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn.
Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning.
To find out more about InsTech, our membership and offerings visit www.instech.co or contact us hello@instech.co
Continuing Professional Development - Learning Objectives
InsTech is accredited by The Chartered Insurance Institute (CII). By listening to any InsTech podcast or reading the accompanying transcript, you can claim up to 0.5 hours towards the CII member CPD scheme.
The Learning Objectives for this podcast are:
-
Identify some of the ways a business can reduce its carbon footprint and learn about the three key factors that enables businesses to do this
-
Describe the impact of insuring new assets and what it would look like in practice compared with existing products
-
List some of the pros and cons of becoming an investor
If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 226 page of the InsTech website or email cpd@instech.co to let us know you have listened to this podcast.
To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.
Sunday Jan 08, 2023
Sunday Jan 08, 2023
There are some fascinating stories about companies that have existed for 10 years. At this point, almost every company will have found its product-market fit, be generating revenue and, in most cases, moved beyond start-up to scale up - but each of them will also have had to navigate through some tough headwinds and in many cases shift tack to identify what their clients really need.
Praedicat is one such company and Matthew Grant caught up again with Bob Reville, Co-founder and CEO.
With a mission to help insurers, and others, understand the emerging risks and potential litigation costs from substances that have the potential to be as expensive as asbestos is - Bob and his team reveal some of the hidden problems facing society, and insurers, in the years ahead.
But you don’t have to be a casualty underwriter, or even have any knowledge of liability insurance to find a lot of value from this discussion. We cover a lot.
- Bob explains why a change of name from its original offering - as a casualty catastrophe model - got the attention of underwriters as buyers.
- You will learn about the major new threat from “litigation finance”.
- Hear about the three phases of emerging risks and what insurers can do about them - look out for “emerging interest, emerging damage and emerging litigation.”
- Do you ever wonder how to determine the cost-benefit of the data, analytics, or technology you are buying or selling? Bob reveals some of the approaches and measurements that Praedicat uses to demonstrate the value to its clients of using its product, the Nekomodel X. (Nekomodel X - if you are wondering what it does - and where the name came from - we reveal that too.)
We’re delighted to have Praedicat as one of our corporate members at InsTech. Details of how to contact Bob and his colleagues are in the episode notes. If you are an insurer looking for technology partners - or building and selling your own solutions and are interested in membership, please contact me, Matthew Grant on LinkedIn or any of us - hello@instech.co
There is so much fascinating content in there, we’re going to be releasing this as a feature article in the near future so look out for that. In the meantime, to find out more about what we are doing at InsTech with our events, reports, articles and newsletters - and what we can do for you - head to www.instech.co.
If you like what you're hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn.
Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning.
To find out more about InsTech, our membership and offerings visit www.instech.co or contact us hello@instech.co
Continuing Professional Development - Learning Objectives
InsTech is accredited by The Chartered Insurance Institute (CII). By listening to any InsTech podcast or reading the accompanying transcript, you can claim up to 0.5 hours towards the CII member CPD scheme.
The Learning Objectives for this podcast are:
- Describe some of the potential future issues affecting insurance industries and how to overcome the challenges
- List some of the advantages rebranding a product can make a positive impact on a business
- Explain some of the ways transparency and accuracy in underwriting can reduce churn rate
If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 225 page of the InsTech website or email cpd@instech.co to let us know you have listened to this podcast.
To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.
Sunday Jan 01, 2023
Sunday Jan 01, 2023
It's New Year's day as we release this so we're giving our regular listeners a break with just a quick word from the InsTech podcast. Matthew Grant reflects on the takeaways from 2022 and a brief look at 2023. Only 4 minutes.
Back with our full schedule of great guests in January.
If you like what you're hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn.
Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning.
To find out more about InsTech, our membership and offerings visit www.instech.co or contact us hello@instech.co